The Admissions Coordinator is responsible for taking telephone inquiries regarding information about Catholic Hospice services and for coordinating the scheduling of referrals for an admission evaluation.
Ensure effective communication with Marketing, field admissions, referral sources and Interdisciplinary Teams.
Take referrals from all sources, not limited to phone orders, including MD’s, SW’s, case managers, patients, and family members.
Obtain written consent from patient, family or patient assignee, when criteria for hospice admission are met.
Sets appointments for Admission Nurses.
Verifies next of kin and demographic information.
Verifies with referring MD terminal diagnosis, prognosis, appropriate medical management within the scope of hospice care, and gives that information to the Admission RN.
Communicates with referral sources about appointments, MD orders, time frames for admission, and any barriers that may preclude us from an immediate admission.
Contacts patient/family within twenty-four (24) hours to set up appointment to explain hospice services.
Provides accurate and appropriate documentation of patient/family services.
Adjusts work assignments and schedule in response to changing patient and/or organizational needs.
Coordinate with the Finance Department to ensure all avenues are taken for quick admission to Catholic Hospice, Inc.
ensuring reimbursement areas are explored and verified prior to the admission process.
Documents conversations with referral sources, patients and families on the prospective patients face sheet.
Monitor status logs for accuracy.
Ensures consents are sent via overnight mail to out of state caregivers / patient’s family.
Ensures pharmacy receives face sheets of all new admissions.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Educates staff and respond to families regarding questions pertaining to Hospice reimbursement issues as the needs arise.
Ability to coordinate several projects at the same time with competing demands and tight time lines.
Ability to handle sensitive information and maintain confidentiality.
Demonstrates knowledge of Catholic Hospice, Inc., policies and procedures and pertinent State and Federal Rules and Regulations.
Ability to educate staff and respond to diverse referral sources regarding questions pertaining to hospice services.
Evaluate and insure accuracy in the preparation of documentation.
Increases referral base by effectively communicating with referral sources.
Able to maintain files and other information in an organized manner.
Attends various meetings as requested by the Admissions Manager.
Supports Marketing Representatives with referral sources and activities.
Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
Participates in the admission team responsibility of providing seven (7) days week coverage; including evenings and holidays.
Maintain your required licenses, certifications and mandatory skill updates.
Comply with all policies, local, state and federal laws and regulations.
Provide other duties of healthcare team member Perform other duties as assigned
May serve as an interim department leader depending on need
Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time.
CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
High School Diploma or equivalent education or equivalent combination of education and experience.
1-2 years of clerical / administrative experience required.
1-2 years of experience with healthcare admissions process preferred.
Hospice experienced strongly preferred.Must have knowledge of computer office/clinical software.Must be able to read, write and understand the English language.
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