Call Center Customer Service Representative Job at Partners In Diversity, Inc., Torrance, CA

dVFzT2k5dXdLekZhditiV0k5ZS8vT0x6dEE9PQ==
  • Partners In Diversity, Inc.
  • Torrance, CA

Job Description

NEXT CLASS STARTING APRIL 2026

We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.

Essential Job Functions:

  • Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
  • Maintains sincere interest in providing stellar customer care
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
  • Exercises independent thinking in meeting customer expectations
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.

Must Possess the Ability to:

  • Process information quickly and accurately
  • Work under time constraints
  • Understand and apply new concepts
  • Analyze Information and evaluate results
  • Effectively deal with complex customers
  • Create positive customer relationships by defusing angry and upset customers
  • Demonstrate commitment to learning quickly and effectively applying knowledge
  • Attention to detail and follow-up

Minimum Requirements:

  • High School Diploma or equivalent
  • Minimum 1 year of call center experience
  • Minimum 1 year of customer service experience
  • Knowledge of computer (PC) and internet applications
  • Excellent Telephone etiquette
  • Excellent communication skills written, verbal, and interpersonal
  • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given
  • Excellent oral and written skills: Grammar and terminology
  • Time management skills
  • Ability to pass a background check and drug screen upon offer of employment

Required Qualifications:

  • 6 months - 1 year of Call Center Experience

Shift Times/Training:

1. Mon - Fri: 8:00 am - 6:00 pm ( MUST have flexibility to work during these hours)

2. Must attend ALL training assigned days (First 30 days)

Job Tags

Shift work

Similar Jobs

Open Door Baptist Church, Denham Springs, LA

Christian School Principal Job at Open Door Baptist Church, Denham Springs, LA

Company Description Open Door Baptist Church, located in Denham Springs, LA, is an independent Baptist church dedicated to serving the community through various ministries. These include Open Door Christian Academy and the ODBC Childcare Center, both of which emphasize...

PeopleSolutions, Inc.

Laboratory Technician Job at PeopleSolutions, Inc.

 ...excellent opportunity to gain hands-on experience in the construction materials industry, working directly with concrete admixtures in a laboratory setting. If youre eager to learn, enjoy working with your hands, and have an interest in chemistry or engineering, this role is... 

TALENT Software Services

Laboratory Technician Job at TALENT Software Services

 ...Are you an experienced Laboratory Technician with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Laboratory Technician to work at their company in Millsboro, DE. Primary Responsibilities/Accountabilities... 

Akkodis

Engineering Technician Job at Akkodis

 ... Positions and aligns components for assembly, manually or utilizing various material...  ...leakage, defects, or functionality, using electronic, optical and mechanical test equipment....  ...of inspections, testing, or repairs. Work with little or no direct supervision in... 

The Planet Group

3D Motion Designer / Multimedia Artist Job at The Planet Group

 ..., INSYDIUM, Forester). ~ Software Mastery: Strong proficiency in Adobe Creative Suite (After Effects, Premiere Pro, Photoshop, Illustrator) and tracking software (Mocha Pro, PFTrack). ~ Visual Storytelling: Ability to bring a script to life via storyboarding and 3D...