Job Description

The Case Manager, under general direction of Program Manager, provides comprehensive case management to victims of domestic violence by utilizing a trauma-informed care, strengths-based approach in all aspects of therapeutic community living to provide quality of life and maintain the highest possible ability to function within the community.

ESSENTIAL JOB RESPONSIBILITIES

• Develops effective, trusting relationships with program participants utilizing a trauma-informed and strength-based approach. Models positive interactions, verbal guidance, and effective communication.
• Utilizes the Housing First Model to advocate for and facilitate participants’ access to community resources, housing resources, school programs, vocational opportunities or services, recreational activities, and relevant mental health services and benefits. Assists participants in developing natural supports and connecting with social support networks. Assists participants with benefits acquisition and maintenance.
• Develops and maintains comprehensive outreach and working relationships with landlords, property management teams, and community partners on behalf of participants to create workable plans to obtain and/or maintain housing.
• Evaluates participants’ individual needs. Completes timely service plans with participants that include short- and long-term goals; provides follow-up and evaluation of goals. Coordinates and monitors services, including comprehensive tracking of participant activities in relation to the service plan.
• Documents weekly and emergency case notes; submits comprehensive resident files; completes reports as required; enters documentation into the HMIS system; and prepares necessary incident reports.
• Identifies and provides emergency crisis services as necessary; conducts immediate clinical assessments and responds in accordance with accepted crisis intervention methods and techniques; coordinates additional services as appropriate.
• Maintains ongoing communication with a multidisciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, accessing needed services, and promoting long-term stability.
• Provides life skills training on a one-on-one or group basis or through community partnerships. Assists residents with budgeting and monitoring payment of necessary bills. Supports development of problem-solving skills, social skills, parenting skills, and behavior modification strategies to help participants maintain housing.
• Performs other duties as assigned.
• Demonstrates exceptional customer service in all interactions by placing the child, family, Veteran, or client first to support the mission to “Empower people to build better lives for themselves, their families, and their communities.”

ESSENTIAL QUALIFICATIONS:

EDUCATION : Bachelor's Degree in Social Work, Sociology, Psychology, or related field.

EXPERIENCE : 1+ years of experience in a social service agency and/or 1+ years in a customer service focused environment. Experience with mental health and/or victims of domestic violence population is a plus.

ATTENDANCE : Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE : Must have daily use of a vehicle without prior notice

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

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