Job Description

Salary : $65,000 Annually

Title : Case Manager Supervisor

Location : Brooklyn

FLSA Classification: Full-time, Exempt

Role Summary : The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services.

Primary Job Responsibilities/Duties :

The Case Manager Supervisor will be responsible for, but not limited to:

• Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution.
• Collaborate with the Director of Social Services in approving employee timesheets and time-off requests.
• Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards.
• Direct a team of case managers in the preparation of independent living plans, discharge plans, and follow-up care programs.
• Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
• Establish and implement schedules and work assignments within the social services department.
• Provide crisis intervention and emergency services as necessary.
• Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
• Oversee the orientation and training of new employees in the shelter.
• Maintain thorough supervisory case notes, referrals, and related documentation.
• Foster ongoing communication with all supervisors regarding social services matters.
• Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
• Generate weekly, monthly, quarterly, and annual progress reports.
• Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
• Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
• Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities.
• Act as a liaison and representative for community interactions as required.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Ability to sit for extended periods and perform repetitive tasks.
3. Must be able to lift and carry up to 5 pounds.
4. Must be able to travel to multiple NYC sites as needed.
5. Must be able to access and navigate each department at the organization’s facilities.
6. Ability to climb stairs.

Work Environment / Schedule Requirements:

1. This is a full-time, exempt position. While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, exempt employees are expected to work the hours necessary to effectively fulfill the responsibilities of the position, based on organizational needs, deadlines, or events.
2. Office setting with regular exposure to computer screens and moderate noise levels.
3. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.

Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
• Flexibility to work some evenings and occasional weekends as necessary.
• Exceptional demonstrated writing proficiency.
• Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
• Proficient in MS Word, Excel, and database management.
• Familiarity with community resources.
• Knowledgeable in DHS/OTDA social service documentation policies and procedures.
• Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
• Familiarity with community health services, social service support agencies, and networks.
• Ability to remain composed in crisis situations.
• Proven supervisory experience with a team-oriented approach.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven aptitude for managing multiple tasks efficiently under pressure.
• Strong organizational skills, keen attention to detail, and efficient time management.
• Exhibits maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

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