Job Description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!  We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us

The Electrical Products (EP) Business Unit offers a full range of low-voltage power distribution and control products that deliver safe, reliable, and efficient electrical solutions across residential, commercial, and industrial markets. 

We are looking for a Customer Service Professional to join our team at Roebuck, SC.

As a Customer Service Professional, you will be one of our points of contact for industrial electrical distribution products. You will be responsible for delivering a best-in-class customer support experience while leveraging data to create meaningful insights that are customer-focused. This is an on-site role, and the candidate will report to the Factory Customer Service Supervisor and will have no direct reports. 

Job Responsibilities:

• Operate and optimize pre-defined tools, applications, databases, and data management systems; create reports and communicate results to internal and external stakeholders, including management, customers, and support teams.
• Provide support for pre- and post-shipment inquiries, warranty issues, and other customer-related requests.
• Assist in resolving customer problems by applying problem-solving skills to address most situations.
• Coordinate with other Customer Service Representatives and cross-functional departments to identify and implement appropriate solutions.
• Provide quick, detailed, and effective responses to customer inquiries, escalating queries and concerns as necessary.
• Support additional projects and initiatives as directed by the Customer Service Team Lead, Supervisor, or Manager.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• 1+ years of customer service, customer support, inside sales support, order management, or related experience.
• Experience communicating with customers via phone, email, or written correspondence and adapting communication and support approaches to meet diverse customer needs.
• Experience analyzing customer issues and providing effective solutions.
• Experience managing multiple customer requests, priorities, and deadlines in a fast-paced environment.
• Experience using computer systems, databases, or business applications to perform daily job responsibilities and ability to answer a high volume of calls and/or emails daily.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• High School Diploma or GED equivalent
• Experience using SAP or similar ERP system
• Semi-Technical knowledge of Busway & Lighting Panels products
• Proficient with Excel and other databases/data systems

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#SiemensMFGCareer #LI-HH2 #MFGRoebuck

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