Job Description

What you will do:

Koch Filter is seeking a Customer Service Representative position for Houston, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc. You will process orders, research and respond to customer inquiries, and address customer concerns/issues within the designated timeframes.

How you will do it:

• Serve as primary communications link between customers, sales staff, plants, and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers' accounts via email or phone.
• Process and change orders.
• Run customer order reports to proactively get orders shipped.
• Promptly issue Credit, Debit, and Return Material Authorizations.
• Handle all customer requests, managing customer orders from placement through shipment, with attention to detail while providing accurate lead times and pricing verification.
• Will be assigned your own accounts that you will be responsible for daily that is required to get the job done.
• Receives and processes routine customer orders, inquires, and/or complaints covering items or products ordered. Maintain an ongoing relationship with selected customers and sales staff (Co-Workers, Plants, Regionals, Engineers).
• All other duties as assigned by the Customer Service Manager.

What we look for:

• 1 - 2 years’ experience in a customer service support, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and manufacturer representatives (Associate's degree preferred).
• Basic math and typing skills.
• Good working knowledge of Excel and Word.
• Must be able to respond and handle anywhere from 50-150 emails daily.
• Competent verbal written skills.
• High School diploma or equivalent.
• Be on a rotation schedule for relieving front desk for breaks and lunches.
• Responsible for following company policies and procedures.
• Must be detail oriented.
• Must be able to multi-task.
• Will be required to perform other duties as requested, directed, or assigned.
• Must have previous work references.

Work Environment:

• Typical office environment.

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