We are looking for a dedicated Customer Success Specialist to join our team in Maple Grove, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience.
Responsibilities:
• Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction.
• Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines.
• Handle customer inquiries, prepare quotations, and initiate purchase orders with precision.
• Process orders, changes, and returns in accordance with company policies and procedures.
• Foster strong relationships with customers by delivering friendly and attentive support.
• Calculate pricing, discounts, shipping fees, and sales margins efficiently.
• Investigate and resolve customer concerns such as product quality issues or shipment delays.
• Recommend additional products and services to customers and close sales opportunities.
• Perform administrative tasks, including maintaining customer records and organizing order documentation.
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