Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.
Position Summary:
Reporting to the Vice President of Customer Experience, Director of Customer Success is a hands-on role that manages an established Customer Success team. The role is critical in executing our initiatives, improving the customer experience, producing great customer support, and driving sales and profitability. This role includes leading a team of Customer Success Managers and Associates, providing support for customer escalations, guiding strategy around cross-sells and growth, and defining department playbooks for key activities. You will play an integral role in shaping the customer experience we provide and helping our customers get the most value out of our products.
Responsibilities include:
Key Responsibilities/Essential Functions
Requirements:
KNOWLEDGES, SKILLS, AND ABILITIES:
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