Job Description

YOUR ROLE

We are looking for an experienced and results-driven Director of Operations to lead the operations of a 1M+ sq. ft. contract logistics operations in McCordsville, IN. This is a key leadership role responsible for ensuring smooth, efficient, and customer-focused day-to-day operations.

The ideal candidate brings a strong background in logistics or supply chain management, a commitment to operational excellence, and the ability to lead large, diverse teams. This is a great opportunity for someone who enjoys driving performance, building strong client relationships, and leading people through change and growth.

WHAT ARE YOU GOING TO DO

Operational Leadership & Execution

• Oversee all daily warehouse and logistics activities to ensure operational targets are consistently met across productivity, service, quality, and cost.
• Manage inbound, outbound, inventory control, and value-added services to ensure timely and accurate processing.
• Develop and enforce standard operating procedures (SOPs) to maintain workflow consistency and compliance.
• Ensure efficient layout, labor planning, and equipment utilization for optimal throughput and space usage.

Strategic Planning & Execution

• Lead the execution of long- and short-term operational strategies aligned with company goals and client requirements.
• Analyze business data to identify trends, gaps, and improvement opportunities in performance and efficiency.
• Collaborate with senior leadership on capital planning, technology deployment, and capacity forecasting.

Team Leadership & Workforce Planning

• Manage a diverse workforce across multiple shifts, including hourly, supervisory, and managerial staff.
• Lead talent development initiatives to build a high-performance culture focused on accountability and continuous improvement.
• Drive staffing plans to support volume changes while controlling labor costs.

Client & Stakeholder Engagement

• Serve as the primary liaison between the facility and key client stakeholders, ensuring clear communication, issue resolution, and performance alignment.
• Support client audits, business reviews, and reporting requirements.

Performance Management

• Monitor and improve KPIs such as on-time performance, order accuracy, inventory integrity, safety, and productivity.
• Utilize Lean, Six Sigma, and other process improvement methodologies to drive sustainable gains.

Safety, Compliance & Quality

• Ensure strict adherence to health, safety, and environmental regulations across all operations.
• Foster a culture of safety through training, hazard identification, and incident investigation.
• Oversee quality assurance programs to maintain service levels and reduce error rates.

Technology & Systems

• Champion the effective use of WMS, TMS, and other digital tools to drive data accuracy, automation, and visibility.
• Partner with IT and engineering to support system implementations and process digitization efforts.

Financial Oversight

• Manage site P&L, including budgeting, forecasting, cost control, and variance analysis.
• Identify and implement cost savings and margin improvement initiatives.

WHAT ARE WE LOOKING FOR?

• 10+ years of progressive operations leadership experience in logistics, supply chain, or distribution environments.
• Experience leading large-scale operations with 500+ team members.
• Strong knowledge of warehouse management systems, inventory control, and performance optimization.
• Proven track record of meeting or exceeding operational KPIs and client expectations.
• Exceptional communication, collaboration, and change management skills.
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field; MBA or advanced degree preferred.

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