Job Description

Hi,


Greetings from Conch Technologies



Position: Epic Cheers CRM Analyst
Location: Remote

Duration: 6+months

Must-haves:

• 6+ years of total experience, with at least 3 years handling large Epic builds
• Must have an Epic certification (or current Epic proficiency badge in Cheers, Call Hub, and/or Campaigns).
• Hands-on experience implementing or managing Epic Call Hub and Campaigns functionality.
• Previous experience in a healthcare setting with patient communication or call center operations.
• Strong understanding of patient outreach workflows and CRM best practices.
• Excellent communication and collaboration skills, able to work with cross-functional teams.

Responsibilities:

• Configure, optimize, and support Epic Cheers CRM to drive patient communication and engagement strategies.
• Manage and execute Call Hub workflows, including scripting, routing, and call tracking for inbound and outbound patient calls.
• Build, launch, and track Campaigns aimed at patient outreach, scheduling, reminders, and health initiatives.
• Collaborate with clinical, IT, and call center teams to ensure CRM workflows align with operational and patient care goals.
• Provide subject matter expertise on Epic Cheers best practices and functionality.
• Troubleshoot and resolve CRM-related issues promptly to minimize downtime.
• Train and mentor staff on new workflows, campaign setup, and CRM reporting tools.

Thanks & Regards,

Naveen Lam |Sr. IT Recruiter

E: naveen.lam@ conchtech.com | T: 9016273002 *835

Conch Technologies, Inc |

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