Job Description

Job Title: Front desk Administrative Assistant

Position Summary

The Front desk/customer service/ admin is responsible for serving in an administrative capacity by providing excellent customer service in the office and over the telephone.

Essential Duties & Responsibilities

• Answer incoming telephone calls-direct calls and take messages as needed.
• Provide customer service to homeowners and the general public.
• Perform a variety of administrative/clerical duties as needed such as data entry and scanning.
• Perform other duties as assigned.

Qualifications

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• One to two years related experience/training.

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Bilingual Spanish speaking required.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand.
• The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives and demonstrates ongoing support for change efforts.
• Organized: Methodical and efficient in structuring tasks to be accomplished.
• Computer Savvy: The knowledge and ability to use computers and technology efficiently and effectively.
• Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.

JOB DESCRIPTION

• Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role and understands the impact this role has on other business functions within in the organization.
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
• Organization: Uses time efficiently by prioritizing and planning work activities.
• Integrity and Respect: Demonstrates upmost level of integrity in all instances and shows respect towards others and towards company principles.
• Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
• Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.

Physical Demands

• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.
• Close vision (clear vision at 20 inches or less).
• Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
• Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Manual dexterity sufficient to reach/handle items and work with the fingers.

Work Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (examples: business office with computers and printers, light traffic).
• Regular – Monday- Friday, 8:30am-5pm

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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