Job Description

Lead a Flagship Luxury Operation | Full P&L Ownership | High-Performance Culture | Executive Impact

• Compensation : Guaranteed Base Salary with commissions based off NET profitability

The General Manager is fully accountable for the performance, culture, and guest experience of Mercedes-Benz of Palo Alto.

You will lead all dealership operations— Sales, F&I, Fixed Operations, and Administration —with a focus on profitability, team development, and an exceptional, hospitality-driven guest experience.

This role requires a hands-on, high-standards leader who can operate at scale, develop strong leaders, and deliver consistent results in a luxury environment.

Key Responsibilities:

• Own full P&L accountability for Mercedes-Benz of Palo Alto, driving revenue growth, gross profit, expense discipline, and overall financial performance across all departments.
• Lead the guest experience end-to-end , ensuring every interaction reflects Mercedes-Benz brand standards and Swickard’s hospitality-first values, with consistent focus on CSI, NPS, and reputation.
• Build, develop, and retain high-performing leadership teams across Sales, F&I, Fixed Operations, and Administration through coaching, accountability, and clear expectations.
• Drive operational excellence through systems and standards , ensuring consistent execution of Swickard SOPs, strong cross-department collaboration, and data-driven decision-making using CRM, DMS, and KPI reporting.
• Serve as the strategic leader and external face of the dealership , partnering with OEM leadership, corporate teams, and community stakeholders while supporting enterprise initiatives across the Swickard platform.

Qualifications

• 7+ years of progressive automotive leadership experience
• Prior General Manager or Senior Director-level experience strongly preferred
• Proven success leading luxury or high-line dealerships (Mercedes-Benz experience a plus)
• Demonstrated track record of profitability, team development, and guest satisfaction
• Strong financial acumen with deep understanding of dealership KPIs
• Ability to lead through standards, systems, and coaching—not chaos
• Executive-level communication skills and professional presence
• High integrity with a servant-leader mindset
• Comfortable operating in a fast-paced, high-expectation luxury environment

Physical Requirements

• Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
• Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
• Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
• Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

Why Join Swickard

• Lead a prestige Mercedes-Benz store in a top-tier luxury market
• Operate with clear standards, strong systems, and corporate support
• Competitive executive compensation tied to performance
• Long-term career runway across 40+ rooftops and premium brands
• A culture built on hospitality, accountability, and doing the right thing

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

At Swickard Automotive Group , we’re a hospitality company that happens to sell cars. We operate premium automotive brands across the West Coast, Alaska, and Hawaii, and we scale success through clear standards, strong systems, and people-first leadership .

Mercedes-Benz of Palo Alto represents one of the most respected luxury brands in the world—serving a discerning, high-expectation guest base in one of the most competitive automotive markets in the country.

This is a flagship leadership role for an operator who knows how to blend luxury retail excellence, disciplined execution, and servant leadership .

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