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Position Summary
The Help Desk Manager will provide day-to-day leadership for the IT Help Desk staff as well as provide hands-on support for our internal customers. They will grow and nurture a culture of ownership, accountability, and follow through to ensure that every customer interaction results in an exceptional service experience. This role will be responsible for creating and maintaining processes, procedures, and documents that allow the Help Desk Team to deliver consistent customer service regardless of the individual that is called upon to provide the service. They will manage the ticketing system queue and will use experience and judgement to help the team prioritize tasks and activities to best support the business. The role will be a key IT partner to the business in ensuring our services align with business needs.
Duties/Responsibilities
Other Duties
Qualifications
AAP/EEO Statement
It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or status as a veteran, or any other basis protected by applicable federal, state or local law, with respect to recruitment, hiring, training, promotion, and other terms and condition of employment.
PI5baa06319a70-30492-40431845
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