Job Description

Founded in 1896 as Buckeye Carbon & Ribbon, Buckeye Business Products has grown into a leading, vertically integrated manufacturer of thermal and product labels. With over 200 employees and a dedicated team of 42 inside sales representatives, we serve businesses across industries such as warehousing, logistics, healthcare, retail, food packaging, and manufacturing.

At Buckeye Business Products, this isn’t just a job—it’s a career. Most of our employees have been here for over 10 years, building long-term success in a company that rewards hard work and dedication. Unlike other sales roles where commissions are one-time deals, here you earn commission on every single order. Since we sell a consumable product that businesses need to keep purchasing, our reps continue to grow their earnings year after year.

We’re looking for a motivated and results-driven Inside Sales Representative to grow our customer base, drive revenue, and help businesses find the right labeling solutions. If you're a strong communicator who thrives on building relationships, closing deals, and securing long-term customers, we want you on our team!

Responsibilities

Sales & Customer Outreach

• Proactively reach out to new and existing customers via outbound calls, emails, and follow-ups to drive sales.
• Identify and qualify lead by understanding business needs, label usage, and purchasing processes.
• Follow up on quotes and sample requests addressing concerns and helping prospects move toward a purchase decision.
• Overcome objections and demonstrate the value of our high-quality, competitively priced labels to close deals.

Account Management & Customer Retention

• Build long-term customer relationships by proactively checking in and ensuring satisfaction.
• Monitor purchasing trends to time follow-ups near reorder dates and secure repeat business.
• Identify upsell and cross-sell opportunities, introducing new label products or additional solutions that fit customer needs.
• Assist in issue resolution, working with customer service and production teams to address any concerns.

CRM & Performance Tracking

• Utilize Salesforce and Salesloft to track sales activities, manage leads, and maintain customer records.
• Follow structured sales cadences in Salesloft to engage prospects and drive conversions.
• Maintain accurate records of customer interactions, quotes, orders, and follow-ups.
• Meet and exceed sales goals, achieving monthly and quarterly performance targets.

Qualifications

• Must be at least 18 years of age
• Excellent verbal and written communication skills required to effectively communicate with others
• High School Diploma or equivalent (Bachelor's degree is a plus but not required)
• Basic math skills
• Ability to multitask, organize, and prioritize work

Benefits

• Base Salary + Commission
• Health & Wellness Benefits - healthcare, dental, and vision plans.
• 401(k)

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