Job Description

BGIS is currently seeking a Jr. Data Center Technician to join the team in Phoenix, AZ.

Responsible for assisting with front-line support of facilities and systems within the raised floor areas of the Data Center. Support services are provided on behalf of the owners of the systems, to help them keep their systems and associated data securely protected and available for running their businesses. Support functions will cover a wide range of activities relating to planning, installation, maintenance, and ongoing operations of the cabinets, equipment, and communications services inside the Data Center.

The Junior Data Center Technician will be required to shadow the Data Center staff and assist with regular duties during core hours, with the potential for after-hours work pending manager approval.

RESPONSIBILITIES

Troubleshooting and Maintenance

• Conducts regular walks through Data Center during the day assessing systems for health alerts.
• Lifts servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
• Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment (under supervision of mentor).
• Assists with physical installation, dressing, and connection of fiber and copper communications cables.
• Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.

Reporting and Documentation

• Provides visual inspection and status reporting services in response to customer requests.
• Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.

• Other duties as assigned.

Required Education, Knowledge, and Abilities

• Minimum of 1 year of experience with IT and networking systems, in a technical or operations capacity or equivalent work experience.
• Demonstrate proficiency with software tools such as Microsoft Office.
• Demonstrate proficiency with computer server hardware systems running Windows or UNIX/Linux operating systems.
• Show basic understanding of network hardware equipment and TCP/IP networking principles.
• Work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
• Demonstrate high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
• Demonstrate a high level of safety awareness and is able to follow defined safety standards.
• Demonstrate good troubleshooting skills to investigate and resolve systems and infrastructure problems.
• Demonstrate strong customer service skills and maintain good relations with customers and colleagues.
• Demonstrate excellent verbal and written communications skills.
• Industry related technology certifications CompTIA (e.g. A+, Network +, Server +).

Physical Demands and Work Environment

• Physical ability to walk jobsites in uneven terrain.
• Provide personal transportation for meetings and job visits away from the office; reimbursed.
• Ability to work at heights and from ladders.
• Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
• Regularly lift and/or move up to 75 pounds.
• Respond to off hour emergency calls.

Visit us online at for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location.

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