Job Description

LHH Recruitment Solutions is seeking a Key Account Manager in a customer service capacity for a contract-hire opportunity supporting a manufacturing company. This is an on‑site role ideal for a customer‑focused professional who enjoys problem solving, handling inbound inquiries, and working closely with internal teams.

Role Overview

Serve as a key point of contact for customers, managing inbound calls and emails related to product and equipment support. This role does not involve order entry but focuses on issue resolution, documentation, and coordination with internal departments.

Key Responsibilities

• Handle inbound retail support calls and emails (approximately 15–20 per day)
• Assist with inquiries related to order status, equipment issues, claims, and troubleshooting
• Capture and document customer details related to machine returns and replacements
• Track and document issues using internal systems
• Coordinate with Sales, Retail Support, and Plant Operations teams to resolve issues
• Provide professional, timely, and accurate customer service in a fast‑paced environment

Qualifications

• Experience in customer service, operations, and order processing
• Comfortable handling inbound calls and managing detailed, sometimes time‑consuming issues
• Strong communication, organization, and attention to detail
• Ability to multitask and prioritize in a team‑oriented environment
• ERP or CRM exposure preferred (SAP experience a plus, not required)
• High‑volume call experience helpful but not required

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