Job Description

The Marketing Account Manager provides essential assistance to the client by supporting client communications, addressing client issues, and identifying potential upselling opportunities. While this role involves regular interaction with clients, such as making check-in calls and answering questions, the Marketing Account Manager does not serve as the primary relationship owner. Instead, they ensure seamless client experience and help drive sales efficiency by supporting the broader sales process.

Key Responsibilities Marketing Account Manager:

• Perform daily administrative tasks to support the client, including requesting or submitting projects, submitting reallocations, and facilitating in setting proper client expectations.
• Conduct routine client check-ins and outreach to ensure satisfaction and address inquiries.
• Conduct monthly calls & quarterly check-ins with additional touchpoints scheduled as needed between calls.
• Working closely with Channel Marketing department with client engagement sequence
• Respond promptly and professionally to client questions, escalating complex issues to the appropriate Account Development Manager or Sales Manager.
• Identify and document upselling or cross-sell opportunities during client interactions, passing leads to the designated Account Development Manager or Sales Manager.
• Maintain accurate and up-to-date client records in the CRM system, including documentation of monthly/quarterly check-ins.
• Assist with meetings, preparing reports, and coordinating internal follow-up activities.
• Collaborate with internal teams to resolve client issues and deliver positive client experience.

Job Role Marketing Account Manager:

• Acts as a point of contact for routine client communications and inquiries.
• Handles administrative and operational tasks to enable team efficiency.
• Identifies and communicates upsell/cross-sell opportunities without directly managing the client relationship.
• Ensures client satisfaction through proactive outreach and responsive service.
• Supports the sales team in meeting revenue and customer service goals.

Work Environment/Physical Demands:

• Work is performed in a typical interior office environment and involves sitting most of the time; walking, lifting, bending, and standing may be minimally required to complete tasks.
• This position is full-time on-site in our corporate office in Tampa (I-75 & Fletcher)

What Mediagistic Offers You:

We offer competitive benefits and learning and development opportunities including:

• Generous Medical Plan
• Dental & Vision Plans
• Disability & Life Insurance; Optional Life & Accident Insurances
• Tuition Assistance
• 401(k) & 401(k) Matching
• Awesome Work/Life Balance
• Rich Paid Time Off (PTO) plan that includes sick, vacation, personal time, birthday, volunteer time and holidays
• Casual Work Environment
• Gourmet Coffee Machines (FREE!)
• On-Site Personal Trainer (group workouts 2x/week – FREE!)

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The above declarations shall not give any employee any right to continued employment by Mediagistic, Inc. or any of its subsidiaries.

Mediagistic is an Equal Opportunity Employer

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