Job Description

Medical Assistant / Patient Services Coordinator
HerKare – Southlake
Part-Time | Onsite

About HerKare

HerKare is a patient-focused healthcare organization specializing in hormone replacement therapy and wellness services. As part of an established and growing network, our Southlake clinic provides an opportunity to work in a supportive, fast-paced environment focused on delivering high-quality care and an exceptional patient experience.

Position Summary

The Medical Assistant / Patient Services Coordinator is a dual-role position serving as the first point of contact for patients while also supporting clinical services under the direction of licensed providers. This role blends patient-facing customer service, clinical skills, and administrative responsibilities to ensure smooth daily clinic operations and high-quality care.

This position is ideal for a healthcare professional who enjoys variety, accountability, and making a direct impact in a patient-centered setting.

Schedule

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM (2–4 Saturdays per month)
Up to 30 hours a week
Employees are expected to arrive 15 minutes prior to shift start.

Key Responsibilities

Patient Services / Front Office

• Greet and check in patients in a warm, professional manner
• Explain insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
• Collect and process patient payments accurately
• Answer phones, manage messages, and respond to patient communications
• Enter and maintain accurate patient and insurance information in the EHR
• Maintain an organized, clean, and welcoming front desk and waiting area
• Support scheduling, administrative tasks, and clinic flow
• Complete daily cash reconciliation and bank deposits

Clinical Responsibilities

• Obtain and document vital signs for all patients
• Perform phlebotomy and injections independently
• Assist providers with clinical procedures as needed
• Operate EKG and point-of-care testing equipment per protocol
• Prepare lab requisitions and patient plans in advance
• Support efficient patient flow, rooming patients within 10–15 minutes
• Clean, stock, and inventory exam rooms daily
• Complete all required clinical and operational logs
• Handle and process patient specimens according to lab protocols
• Perform quality control documentation and instrument maintenance
• Identify and report any issues affecting test accuracy

Qualifications

• 6 months of experience as a back-office medical assistant or completion of an externship in lieu of certification (required)
• High school diploma or GED required
• Previous experience in a medical office, clinic, or healthcare setting preferred
• Strong patient service, communication, and interpersonal skills
• Comfortable discussing insurance, billing, and payment options with patients
• Proficient with electronic health records and Microsoft Office
• Highly organized, detail-oriented, and able to multitask in a fast-paced clinic

Why Join HerKare

• Great benefits package
• Opportunity to be part of a growing healthcare organization
• Patient-centered culture focused on quality care
• Collaborative and supportive clinical environment
• Stable, full-time schedule with consistent hours

Work Environment & Physical Requirements

• Onsite clinical setting with direct patient interaction
• Ability to stand, sit, and move throughout the clinic day
• Ability to lift up to 25 pounds and perform fine motor tasks

Equal Opportunity Employer

HerKare provides equal employment opportunities to all applicants and team members and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. Reasonable accommodations are available upon request.

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