Job Description
The responsibility of the Mortgage Loan Officer (MLO) is to source new mortgage loan business from
leads generated inside and outside of the Bank. The MLO is to take loan applications, review the application and provide the applicant a list of documents necessary to support the information in the application, set realistic expectations about the mortgage loan process for the applicant(s) and provide regular updates to the applicant(s) and other interested parties. The MLO will discuss relevant mortgage related facts and issues with applicants concerning ability to repay, bank credit policy and documentation necessary to present to underwriting for credit decision. The MLO needs to be familiar with Bank credit policy and guidelines of the GSE’s, FHA and VA.
- The principal responsibility of the MLO is the origination of eligible mortgage loans. This requires focus on the marketing activities necessary to generate mortgage loan referral activity from Banking Centers, realtors, home builders, financial planners, networking groups, trade associations and personal sphere of influence.
MLOs have a minimum production expectation:
o Monthly: 5 units or $1.0 Million in eligible loan volume
o 90 day rolling average: 15 units or $3.0 Million in eligible loan volume
o The above represents the minimum expectation.
- If the MLO is provided a Bank assignment, the MLO is to visit the Bank on a regular basis to build internal relationships, educate the Bank employees about the ways to introduce Bank customers to the mortgage department and look for opportunities to introduce non-bank mortgage customers to the variety of financial services offered by the Bank with a warm handoff to the Bank employees in the assigned Banking Center. The mortgage referrals received from the Bank should be an adjunct to their self-sourced business.
- Responsible for establishing and maintaining effective communication, coordination, and working relations with Bank personnel in the mortgage fulfilment area and with management.
- As an MLO, you are to present yourself in a professional manner, representing the Bank with the highest level of professional conduct and ethical behavior, while always looking after the safety of the customer’s personal information and the best interest of the Bank.
- The MLO is to meet with potential customers to understand their financial needs and present them with the best mortgage products to suit those needs.
- The MLO is to oversee the customer experience through the entire loan process, from origination and analysis to loan closing.
- The MLO is to stay informed of, and abide by, the lending standards and related legal requirements and always strictly adhere to all Bank policies, regulatory and legal requirements.
Job Tags
Permanent employment