Job Description

Office Assistant: Admin & ProShop (Part Time)

Cheer Athletics Columbus

Cheer Athletics Columbus is seeking a Pro Shop & Office Assistant to support day-to-day front office operations with a primary focus on retail, apparel, and pro shop management. This role is ideal for someone who loves merchandising, organization, and creating a seamless shopping experience for athletes and families.

This individual will also assist with accounts receivable, administrative tasks, and front desk operations, serving as a key point of contact in the gym and helping maintain a polished, welcoming environment.

Key Responsibilities

Pro Shop & Apparel Management (Primary Focus – 40%)

• Oversee daily operations of the pro shop (inventory, merchandising, restocking)
• Manage apparel orders, sizing, and distribution for athletes and families
• Track inventory levels and coordinate reorders with ownership/vendors
• Assist in launching new merch drops, seasonal items, and special collections
• Maintain clean, organized, and visually appealing retail displays
• Support online or pre-order apparel systems (if applicable)

Accounts & Administrative Support (30%)

• Assist with athlete and family accounts through iClassPro
• Respond to basic billing and account inquiries
• Support payment tracking and flag delinquent accounts for follow-up
• Help maintain accurate account records and program enrollments

Front Desk & Customer Experience (30%)

• Serve as a primary point of contact for families and visitors
• Answer phone calls and respond to general inquiries
• Manage mail, deliveries, and incoming shipments
• Maintain a clean, organized lobby and viewing area
• Support general office organization and supply management

Ideal Candidate

• Strong organizational and goal focused
• Creative and retail minded
• Customer-service oriented with a friendly, welcoming demeanor
• Detail-oriented with ability to manage inventory and accounts
• Comfortable multitasking in a fast-paced environment
• Interest in retail, apparel, or brand experience a plus

Hours & Structure

• 12–14 in-gym hours/week
• ~6 remote hours/week (inventory tracking, ordering, admin tasks)
• Opportunity to increase hours during merch drops, competitions, or peak seasons
• Position reports directly to gym ownership

Qualifications

-2 years minimum experience as Office Manager/Assistant or related role

-Excellent written and verbal communication skills

-Strong ability to prioritize and great time management skills

-Strong organizational and planning skills in a fast-paced environment

-Able to work independently and as a team with directors, owners, and coaches

-Able to adapt to change and operate in a dynamic organization, while also managing competing priorities 

-Able to travel up to 10% of the year which could fall on weekends

-Flexible- willing to step in and assist with other tasks as needed

-Ability to work from home or on the go (if needed)

-Proficient in Google Drive (Sheets, Pages, Forms, etc.)

-Knowledge of business/class management software or willingness to learn and adapt

-Willing to work nights and all Sundays are required

-Competitive cheerleading industry experience a plus, but not required

-USASF knowledge a plus, but not required

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