Job Description

Key Responsibilities

• Assist StoreManager in all aspects of daily store operations, including merchandising, inventory control, and product launches.
• Collaborate with StoreManager for product positioning, promotions, and customer engagement to meet and exceed revenue goals.
• Ensure compliance with company policies, including cash handling, inventory management, and operational audits.

Team Management & Development

• Lead team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
• Assist with on-boarding and training of new hires.
• Foster a collaborative, performance-driven culture with a focus on accountability and recognition.

Customer Experience Excellence

• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Present, promote and sell products/services using effective knowledge to existing and prospective customers.

Qualifications

• 1-3 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
• Proficiency in Microsoft Office; familiarity with wireless/telecom industry terminology preferred.
• High school diploma or GED required; Associate or Bachelor’s degree preferred.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Willingness to travel to nearby store locations within a 35-mile radius (reliable transportation required). · Bilingual (Spanish or French) strongly preferred.

Perks & Benefits

• Medical, Dental, Vision, 401(k)
• Paid training and onboarding
• Internal promotions & advancement opportunities
• Employee-exclusive growth & rewards programs

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