Job Description

Are you an experienced automotive or tire industry professional with strong leadership skills and a passion for customer service? We are seeking a motivated and dependable Retail Service Manager to lead our tire shop operations, mentor team members, and help deliver an outstanding customer experience every day.

As a key support partner to the Location Manager, the Retail Service Manager will oversee shop personnel and service advisors, ensure operational excellence, maintain safety standards, and help grow the service business while fostering a positive and respectful workplace culture.

Key Responsibilities

• Supervise, mentor, and support shop technicians and service advisors 
• Ensure facilities, equipment, and work areas are clean, organized, and hazard-free 
• Deliver superior customer service by greeting customers professionally and addressing their service needs 
• Provide technical assistance and recommendations to customers when needed 
• Maintain effective communication between service and sales teams 
• Ensure only qualified and TIA-trained personnel perform assigned work 
• Help protect company assets and maintain equipment and vehicles to high standards 
• Monitor shop operations and communicate issues, challenges, and improvement opportunities to management 
• Follow company policies, safety procedures, and legal regulations at all times 
• Complete required company training and support staff development 
• Assist with inventory and property management 
• Perform additional duties as assigned by management 

If you are a hands-on leader who thrives in a fast-paced environment and is committed to delivering excellent service, we encourage you to apply today!

Qualifications

• Minimum of 3 years of experience in a related field 
• Retail tire store experience preferred 
• Strong leadership and team-building abilities 
• Excellent customer service and communication skills 
• Strong problem-solving and organizational skills 
• Proficient with Microsoft Office and basic computer systems 
• Ability to prioritize tasks, adapt to changing demands, and work efficiently in a fast-paced environment 
• Commitment to quality workmanship and operational excellence 

Physical Requirements

This is a physically demanding position that requires:

• Regular lifting of 80+ pounds 
• Standing, bending, stooping, and driving 
• Working in a fast-paced retail/service shop environment 

What We Offer

• Opportunities for advancement and professional development 
• Ongoing training and support 
• Team-oriented work environment 
• Stable and growing company 

  Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%

Compensation details: 22-28 Hourly Wage

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