Job Description

About the Role

The Water Quality Association (WQA) is seeking a Senior Technical Reviewer to provide advanced technical evaluation, guidance, and support across the Product Certification and Business Development departments. This position plays a critical role in reviewing products undergoing certification, developing technical documentation, and strengthening internal expertise related to the Gold Seal Product Certification Program.

Key Responsibilities

Technical Evaluation & Expert Guidance

• Conduct daily technical evaluations for most or all standards covered under the Gold Seal Product Certification Program, including initial certifications, recertifications, and revisions.
• Provide ongoing technical guidance and support to Product Certification and Business Development departments, domestic and international, to ensure customer satisfaction and process efficiency.
• Evaluate technical nonconformances, determine impact, and recommend effective resolutions.
• Assist the WQA Laboratory and Account Representatives with product failures, testing issues, and technical interpretations.

Training & Technical Documentation

• Prepare, develop, and deliver technical training programs for Product Certification staff, including new hire training and cross‑departmental training for Business Development and Laboratory teams.
• Develop and update technical documents such as forms, SOPs, and tools used across Product Certification and Business Development.
• Deliver technical training sessions for customers on industry standards and general certification processes, as directed by the Technical Development Manager or Associate Director of Certification Operations.

Operational & Customer Support

• Support Product Certification and Business Development teams in achieving goals, timelines, and budget expectations to maintain customer satisfaction and operational effectiveness.
• May be authorized to conduct final reviews and make final certification decisions for submitted projects.
• May assist with certification project tasks as assigned by the Technical Development Manager.
• May serve as the primary customer contact during periods of high departmental backlog.

Industry & Standards Engagement

• Create standard interpretations and prepare issue documents proposing updates to industry standards used in the Gold Seal Certification Program.
• Represent WQA in meetings, including conference calls, onsite discussions, and preparation of supporting materials.
• May attend industry conferences and deliver technical presentations to support or promote WQA’s certification programs.

What You’ll Bring

• Bachelor of Science in Chemistry or a related natural science required.
• Three to five (3–5) years of water industry experience, with strong familiarity with water treatment technologies, products, or systems.
• Two to four (2–4) years of experience in the certification industry preferred.
• Knowledge of NSF/ANSI standards and the ability to interpret and apply them within the product certification process.
• Strong project management skills, with the ability to manage multiple technical reviews, timelines, and priorities.
• Experience working with Quality Systems and Laboratory Safety Protocols, ensuring accuracy, consistency, and compliance.
• Certified Water Specialist (CWS) designation preferred.
• Strong customer service and presentation skills, with the ability to interact professionally with customers and internal teams.
• Excellent written and verbal communication skills, including the ability to explain complex technical findings clearly.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to create documentation, reports, and training materials.

Why Join WQA?

As a Senior Technical Reviewer, you will influence product quality across the water treatment industry, contribute to industry standards, and help strengthen one of the most trusted certification programs in the field. You’ll be part of a collaborative, mission‑driven team dedicated to technical excellence and public health.

Ready to Make an Impact?

If you're passionate about technical excellence, problem‑solving, and elevating industry standards, we encourage you to apply!

WQA is an equal opportunity employer.

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