Service Advisor Job at Walker BMW Mercedes, Alexandria, LA

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  • Walker BMW Mercedes
  • Alexandria, LA

Job Description

Summary The Walker Mercedes-Benz Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. Benefits

  • Excellent bonus plan
  • Excellent Medical, Dental, Vision options

* 401K

  • Life insurance
  • Career Growth
  • Employee Discounts
  • Paid Training
Responsibilities
  • Greet every service customer in a friendly, professional and courteous manner
  • Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
  • Use prescribed service tools in a manner that will increase customer satisfaction and service sales
  • Menus must be presented to each customer
  • Determine customer’s repair needs through a series of “open-ended” questions and write a repair order to correct customer’s concerns
  • Check each vehicle that arrives for service for open recalls
  • Keep customers appraised as to progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis.
  • On occasion solicit repair approval with extended warranty companies
  • Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
  • Calculate all non-warranty/extended warranty repair estimates
  • Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
  • Answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home
  • Shuttle vehicles from the bullpen to service aisle for customer pick up
  • Schedule and monitor progress of sublet repairs, if necessary
  • Conduct research (vehicle history) and “callbacks” from the automated phone system
  • Perform all other duties as assigned
Qualifications
  • At least one year of experience in an automotive repair facility
  • General mechanical skills
  • Excellent communication skills both in writing and in person
  • Professional personal appearance
Hours: Monday-Friday 7:30am - 5:30pm

Job Tags

Full time, Work from home, Monday to Friday

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