Job Description

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT

Manages the functionality and efficiency of a group of computers running on one or more operating systems.  

• Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provide IT Service Management functions and first level troubleshooting to all customers.
• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyze, diagnose, and isolate failures to hardware.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the  program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 1+ years of directly related experience in systems administration and analysis.
• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred
• Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)
• Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.

As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations.

Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

Shift work is on a rotating Panama Schedule.

Schedule 1                        Schedule 2

Work - Mon, Tues            Off - Mon, Tue

Off - Wed, Thur                Work - Wed, Thu

Work - Fri, Sat, Sun          Off - Fri, Sat, Sun

Off - Mon, Tue                  Work - Mon, Tues

Work - Wed, Thu              Off - Wed, Thur 

Off - Fri, Sat, Sun              Work - Fri, Sat, Sun 

Shifts are 6 AM to 6 PM, 6 PM to 6 AM

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Work experience placement, Local area, Work from home, Flexible hours, Shift work

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