(TS/SCI Clearance) Customer Support Technician Job at Paladin Consulting, Chantilly, Loudoun County, VA

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  • Paladin Consulting
  • Chantilly, Loudoun County, VA

Job Description

Work Location: Chantilly, VA

Duration: Long-term contract

Hours: Monday - Friday 7am to 4pm. No overtime required

Clearance: Must possess an Active DOD Top Secret/SCI Clearance

Job Description & Responsibilities :

  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support- Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required
  • Utilize web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in designated systems
  • Remote Service call onsite support Driving (if required for duties)
  • Escalate printer network issues to appropriate resource
  • Pro-actively manage consumables and supplies using the DOS calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes

Skills & Qualifications :

  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Customer service and communication skills
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Customer problem resolution including escalation as required
  • Coordinate work tasks to ensure fulfillment of SOWs
  • Will need to drive personal vehicle to remote site in Crystal City, VA
  • EDUCATION: Minimum High School diploma or equivalent
  • EDUCATION VERIFICATION: Yes

Job Tags

Long term contract, Remote work, Monday to Friday

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