Job Description

THE ROLE

You manage the carrier relationship model across a portfolio of global suppliers, keeping circuit orders moving and holding carriers accountable to committed milestones. You are the escalation engine for a high-volume delivery portfolio where proactive intervention, not reactive follow-up, is the primary value you deliver.

WHAT YOU WILL DO

• Manage day-to-day carrier relationships across a preferred supplier list spanning North America, EMEA, and APAC, working within US business hours.
• Coordinate quoted pricing for backbone lateral builds and internet access circuits requiring new construction, evaluating proposals against technical and timeline requirements.
• Track carrier milestone compliance across the active order portfolio, identifying delays early and escalating before they become SLA breaches.
• Run the carrier escalation process for missed milestones: from first contact through formal escalation and client notification, with clear documentation at each stage.
• Maintain carrier performance scorecards that feed into weekly and monthly client reporting, surfacing trends and identifying chronic underperformers.
• Support the quote comparison and recommendation process, structuring carrier proposals for technical and commercial review on each new order.
• Flag situations where a carrier's performance pattern warrants consideration of an alternative supplier within the approved list.

WHAT YOU BRING

• 10 or more years in telecom carrier management, vendor operations, or circuit procurement with direct multi-carrier accountability at scale.
• Deep understanding of how carrier delivery organisations work in practice: where escalation paths lead, how decisions get made, and how to get results without burning relationships.
• Experience managing lateral build evaluations including permitting timelines, route design review, and build milestone tracking.
• Strong written and verbal communication. Escalation summaries, quote comparisons, and performance reports must be clear and action-oriented.

Good to Have

• Experience working within a preferred or approved carrier list in a large enterprise or hyperscaler environment.
• Familiarity with MRC-based carrier contracts and the distinction between standard rate-card ordering and quoted lateral build procurement.

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