Job Description

The Role

The Security Specialist acts as a Brand Ambassador for Global Security Operations, providing outstanding customer service within a larger security team. Responsibilities include front desk administrative support, conducting site patrols, responding to security incidents, protecting Fidelity’s associates, customers, property, and other tasks assigned by management. This crucial role requires first responder and incident management services in emergencies and involves rotating shifts, including nights, weekends, and holidays.

The Expertise and Skills You Bring

• Must have a High School diploma or equivalent. Secondary degree in a related field strongly preferred; equivalent life/work experience (e.g., military service) considered.
• 1-2 years of Security, Access Control, Law Enforcement, Emergency Medical Responder (EMR) or Emergency Medical Technician (EMT) experience is preferred, but not required.
• Professional security certifications such as Associate Protection Professional (APP) certification desired, but not required.
• EMT desired, an advanced medical responder certification a plus.
• A proven track record of working in a fast-paced environment where the focus is on quality customer service and guest experience.
• Solid understanding of physical security principles.
• Ability to spend periods of time walking or standing at a fixed post.
• Knowledge of basic first aid and CPR and basic physical security. techniques/principles, or the ability to acquire such knowledge through provided training courses.
• Excellent organizational and strong communication skills.
• Ability to own the new associate hiring process, such as crafting access control badges, and completing fingerprinting and I-9 submission processes.
• Familiarity with modern security technologies and systems, such as LenelS2.
• Ability to build and manage relationships with business partners and vendors.
• Meticulous and able to follow established policies and procedures.
• Willingness to work both independently and as part of a larger team in supporting business unit events.
• Demonstrated ability to exercise good judgment under ambiguous circumstances.
• Proficient with standard computer applications and able to learn specialized programs/applications.
• Ability to work under stressful conditions.
• Perform other duties as required by management.
• Availability to work a flexible schedule (days, nights, or weekends)

The Value You Deliver

• Support the Security Operations Team in protecting Fidelity associates, clients, customers, and property.
• Interact professionally with associates, visitors, vendors, and customers while implementing company rules, standards, and policies.
• Perform administrative and processing tasks at the security badging station, including customer verification, fingerprinting, badge creation, and control processing.
• Assist with requests for physical access to the facilities.
• Conduct basic surveillance or investigative support, including reviewing surveillance footage using CCTV.
• Actively patrol and respond to security breaches and other threats against the company, serving as a first responder in emergency situations.
• Resolve conflicts using de-escalation techniques.
• Provide first responder services during emergencies in a calm, deliberate manner within the scope of your training, potentially acting as the primary decision-maker or incident commander.
• Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed.
• Participate in on-site and off-site business unit events.
• Undertake ad-hoc projects as required .

Please note: Hire for this position is contingent upon successful completion of a thorough background check, including criminal, credit and education history, previous work experience/references, and a drug screen.

The Team

At Fidelity, our greatest asset is our associates and as a Security Officer, you will play an important role in helping ensure the safety and security of Fidelity Investments’ associates and facilities. In this role, you will represent Global Security Operations while providing exceptional customer service impacting the culture and community across Fidelity. You will work with a team of security professionals and site security management on day-to-day safety and security issues and when required, local public safety (law enforcement, fire, other governmental) agencies.

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