Job Description

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OVERVIEW/BASIC FUNCTION:

Responsible to provide a professional service for hair, as well as salon services in accordance with the standards and procedures of the Spa; must have a basic knowledge of salon techniques and actively contributes to the retail of product available. Always cultivating and maintaining a professional attitude. Responsible for providing and promoting spa treatments, customer satisfaction treatment service standards, hygiene and cleanliness and equipment maintenance.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• To know all the safety and fire procedures
• To provide always a courteous, professional, efficient service and an incomparable service.
• To have a complete knowledge of its work as well as the ability to carry out each one of the functions and tasks listed in this
• To have a complete knowledge of all the departmental policies, procedures on watch and standards.
• To make sure that the standards stay daily at the maximum level. 
• To inspect the area of treatments at the beginning of each turn and after each treatment, being made sure that this area is up to standards; making sure that it counts on all necessary products, amenities for the guest, towels, and others. 
• To maintain a clean, disinfected and organized work area at all times.
• To verify and to fill up the area of amenities of spa at the beginning, during and at the end of its turn.
• Clean salon/nail room between clients and set up the nail area for the next client, in accordance with spa standard set-up requirements.
• Ensure that all members receive the Spa customer experience.
• Maintain inventory products.
• Schedule guest appointments and fill in client history record for each client treated.
• Verify medical releases from guests with applicable medical conditions.
• Conduct appointments according to guest’s comfort, desire and wellness goals. Follow service protocol.
• Prepare guest consultation.  Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Sanitize implements.
• To verify the condition of the facilities and the equipment of the Spa, and to report any damage immediately to the Spa Director
• To execute the standards of the Spa in the arrangement of the decoration and distribution of amenities. 
• Undertake all the necessary preparations for the service of the Spa in the salon to assure that all the necessary material for the treatment ready and is prepared.
• To offer a warm welcome to the guest, to accompany them to the asked for area, to assure the guest flow and the services within the Spa.
• Anticipate the necessities of the guest, respond precise and respect the guest’s privacy at any time, all along maintain a positive relationship with the guest.
• Offer a customized service to the guest.
• Perform a professional service of nails, treatments of hands and feet, as well as technical of massage.
• Explain to the guest the benefits and the procedures of the treatments, thanks to a thorough knowledge of the product and its active ingredients.
• Apply products of the treatment in agreement with the measures and in the established time.
• Product recommendation and explanation of advantages and ingredients. 
• To offer proper home care solution.
• Retail additional spa products 
• Respects the privacy of the guest at all times.
• Attends the meetings if it is required.
• To maintain calm and courteous attitude at all times.
• To be familiarized with the policies and procedures of the hotel and the Spa.
• To handle cleaning materials in accordance with the department’s safety rules and use in accordance with manufacturer’s instructions.
• Assist all other staff at times of need.
• To attend all departmental and general staff meetings.

Other Standard Responsibilities

• Complies with the company policies.
• Works within all pre-set budgetary limits
• Takes on other tasks in addition to the ones stated, in a reasonable framework.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
• Is always a “brand ambassador” and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission, and core values at all times

Qualifications

• High school diploma.  Diploma or degree in a related field. 
• Certified massage therapist, esthetician or salon technician. 
• Technical Skills: All necessary skills to perform high level nail care, manicure, pedicure and gel removal. 
• Licenses & Certifications: 
• Certified Nail Technician –According to the local/country regulations, valid Cosmetology License

Experience 

• Minimum 2 years’ experience as a Nail Technician in a luxury spa or salon environment, preferably within a luxury hotel.

Required Skills 

General Skills

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

• Good knowledge of wellness, spa and fitness industry 
• Communication across departments efficiently 
• Goal driven personality
• Ability to handle guest inquiry and complaint 
• Ability to establish meaningful relationships with guests and members 
• Hands on and results driven 
• Costumer-first mentally, an understanding of luxury brands, commercial
• Creative and proactive, thinking differently and developing new ways of working
• Perform job functions with attention to detail, speed and accuracy
• Prioritize, organize and follow up
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of TAC or SpaSoft is an asset.

Language

• Required to speak, read and write English.  Additional language is an asset

Physical Requirements

• Must be able to exert physical effort in transporting 5-20 pounds. Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Salary

• $15 per hour 

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