Live Chat Agent Job at CSI Engineering USA, Houston, TX

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  • CSI Engineering USA
  • Houston, TX

Job Description

Job Description:

As a Live Chat Agent at CSI Engineering USA, you will play a crucial role in providing exceptional customer service and support through online chat platforms. Your responsibilities will include:

  • Engaging with customers through live chat to provide information, resolve inquiries, and address any issues.
  • Responding promptly to customer inquiries with a professional and friendly demeanor.
  • Assisting customers with product or service-related questions and troubleshooting technical issues.
  • Collaborating with team members to ensure seamless communication and consistent service delivery.

Essential Qualifications:

  • Prior experience in customer service or a similar role.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask, prioritize, and manage time effectively.
  • A customer-centric approach with a focus on delivering high-quality service.

Desired Experience:

  • Minimum of 2 years of experience in a customer service or live chat support role.
  • Preferred experience in the engineering or technology industry.
  • Familiarity with CRM systems and live chat software is a plus.

Salary & Benefits:

  • Salary Range: $20 - $22 per hour
  • Full-time position with opportunities for career growth and development.
  • Comprehensive benefits package including health insurance and retirement plans.
  • A dynamic and collaborative work environment focused on innovation and success.

Job Tags

Hourly pay, Full time

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